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In-Room Technologies

Personalize the customer experience with Protel’s
in-hotel room technology.

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Offer a unique accommodation experience to your customers.

Technologic solutions provide excellent opportunities for customer experience management and personalization. Many solutions are offered, ranging from remote controls or simple software, to devices with management functions for air-conditioning systems, to much more complex applications and systems. All of these increase convenience for customers. Businesses strengthening their facilities with hotel technologies not only create customer satisfaction but also reduce specific costs and increase their profitability. In-room technologies offered by Protel provide essential opportunities for hotels in this way, as well as giving creative means of gaining customer loyalty.

Offer a unique accommodation experience to your customers.

Technologic solutions provide excellent opportunities for customer experience management and personalization. Many solutions are offered, ranging from remote controls or simple software, to devices with management functions for air-conditioning systems, to much more complex applications and systems. All of these increase convenience for customers. Businesses strengthening their facilities with hotel technologies not only create customer satisfaction but also reduce specific costs and increase their profitability. In-room technologies offered by Protel provide essential opportunities for hotels in this way, as well as giving creative means of gaining customer loyalty.

Offer a unique accommodation experience to your customers.

Technologic solutions provide excellent opportunities for customer experience management and personalization. Many solutions are offered, ranging from remote controls or simple software, to devices with management functions for air-conditioning systems, to much more complex applications and systems. All of these increase convenience for customers. Businesses strengthening their facilities with hotel technologies not only create customer satisfaction but also reduce specific costs and increase their profitability. In-room technologies offered by Protel provide essential opportunities for hotels in this way, as well as giving creative means of gaining customer loyalty.

You can access the in-room technology solutions
we offer to hotels from the menu below:

You can access the in-room technology solutions
we offer to hotels from the menu below:

You can access the in-room technology solutions
we offer to hotels from the menu below:

Which benefits does in-room technology provide for the hotels?

One of the most excellent benefits of customer experience platforms for hotels is the convenience they offer to their customers. This kind of software, many of which are applications that can be downloaded by the guests on their mobile devices, can be managed through integration with the devices in the room. Furthermore, since the use of the guest’s own mobile devices eliminates the need for another tool that must be provided to the guest or placed in the room, it also removes the infrastructure investment of providing such a service.

 

Another benefit of room-in technologies is that they reduce the workload of the hotel staff. The most common example that might be given is the ability to monitor the occupancy and availability of facilities such as the restaurant or spa center of the hotel and make a reservation using the application. Performance of these processes by the customers using their own mobile devices eliminates the staff and workload that would be required for these processes.

What are the areas of use of in-room technology?

The primary way that customer experience platforms and in-room technology is used is in customer welcoming and informing services. Kiosks that are located in hotel lobbies, or other commonly used areas of the hotel, are examples of such use. With kiosk devices, transactions such as check-in and check-out can be performed, while information about events near the hotel, historical places or other local events can be provided. The iRiS guest welcoming and informing systems offered by Protel are equipped with advanced features that enable such services to be offered.

 

Customer experience platforms such as iRiS are essential regarding collecting processable data about hotel guests, as well as for providing greater convenience for the guests. Reports, estimations, and budgets can be much more efficient when data and statistics about the transactions made on the system are collected and processed directly.

Can customer experience platforms be used in all types of hotels?

Every hotel wants to offer an authentic experience to its guests. Some hotels emphasize prestige and luxury, while others focus on sincerity and warmth. The common point of all these values is the maximization of customer satisfaction by offering premium service to customers. Customer experience platforms can help hotels provide top-quality service by customizing the customer experience. This will contribute significantly to the branding efforts of the hotel, and also enable the creation and growth of a loyal customer group by increasing customer satisfaction.