In-Room Technologies

Personalize the customer experience with Protel’s in-room technologies designed for hotels.

Offer a unique accommodation experience to your customers.

Hotel software and connected technologic solutions provide great opportunities for customer experience management and personalization. From simple software and devices such as TV or AC remotes to much more complex applications and systems, there is a wide variety of solutions which bring sheer convenience to customers. Businesses strengthening their facilities with hotel technologies not only create customer satisfaction, but also reduce specific costs and increase their profitability. In-room technologies offered by Protel provide very important opportunities for hotels in this way, as well as offering creative ways of gaining customer loyalty.

In-Room Technologies

Personalize the customer experience with Protel’s in-room technologies designed for hotels.

Offer a unique accommodation experience to your customers.

Hotel software and connected technologic solutions provide great opportunities for customer experience management and personalization. From simple software and devices such as TV or AC remotes to much more complex applications and systems, there is a wide variety of solutions which bring sheer convenience to customers. Businesses strengthening their facilities with hotel technologies not only create customer satisfaction, but also reduce specific costs and increase their profitability. In-room technologies offered by Protel provide very important opportunities for hotels in this way, as well as offering creative ways of gaining customer loyalty.

In-Room Technologies

Personalize the customer experience with Protel’s in-room technologies designed for hotels.

Offer a unique accommodation experience to your customers.

Hotel software and connected technologic solutions provide great opportunities for customer experience management and personalization. From simple software and devices such as TV or AC remotes to much more complex applications and systems, there is a wide variety of solutions which bring sheer convenience to customers. Businesses strengthening their facilities with hotel technologies not only create customer satisfaction, but also reduce specific costs and increase their profitability. In-room technologies offered by Protel provide very important opportunities for hotels in this way, as well as offering creative ways of gaining customer loyalty.

How do in-room technologies provide benefits to hotels?

One of the greatest benefits of customer experience platforms for hotels is the convenience they offer to the guest. This kind of software, many of which are applications that can be downloaded by the guests on their mobile devices, can be integrated with the devices in the room to properly manage them. Plus, the guest will be using their own mobile device, which removes the need to invest in infrastructure (mobile devices, etc).

Another benefit of in-room technologies is that they reduce the workload of hotel staff. The most common example that might be given is the ability to monitor the occupancy and availability of facilities such as the restaurant or spa center of the hotel, and make a reservation using the application. Performance of these processes by the customers using their own mobile devices eliminates the staff and workload that would be required for these services.

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How do in-room technologies provide benefits to hotels?

One of the greatest benefits of customer experience platforms for hotels is the convenience they offer to the guest. This kind of software, many of which are applications that can be downloaded by the guests on their mobile devices, can be integrated with the devices in the room to properly manage them. Plus, the guest will be using their own mobile device, which removes the need to invest in infrastructure (mobile devices, etc).

Another benefit of in-room technologies is that they reduce the workload of hotel staff. The most common example that might be given is the ability to monitor the occupancy and availability of facilities such as the restaurant or spa center of the hotel, and make a reservation using the application. Performance of these processes by the customers using their own mobile devices eliminates the staff and workload that would be required for these services.

What are the areas of use of in-room technologies?

The main way that customer experience platforms and in-room technologies are used is in customer welcoming and informing services. Kiosks that are located in hotel lobbies, or other commonly used areas of the hotel, are examples of such use. With kiosk devices, transactions such as check-in and check-out can be performed, while information about events near the hotel, historical places or other local events can be provided. The iRiS customer welcoming and informing systems offered by Protel are equipped with advanced features that enable such services to be offered.

Customer experience platforms such as iRiS are extremely important in terms of collecting processable data about hotel visitors, as well as for providing greater convenience for the guests. Reports, estimations and budgets can be much more efficient when data and statistics about the transactions made on the system are collected and processed directly.

What are the areas of use of in-room technologies?

The main way that customer experience platforms and in-room technologies are used is in customer welcoming and informing services. Kiosks that are located in hotel lobbies, or other commonly used areas of the hotel, are examples of such use. With kiosk devices, transactions such as check-in and check-out can be performed, while information about events near the hotel, historical places or other local events can be provided. The iRiS customer welcoming and informing systems offered by Protel are equipped with advanced features that enable such services to be offered.

Customer experience platforms such as iRiS are extremely important in terms of collecting processable data about hotel visitors, as well as for providing greater convenience for the guests. Reports, estimations and budgets can be much more efficient when data and statistics about the transactions made on the system are collected and processed directly.

Can customer experience platforms be used in all types of hotels?

Every hotel wants to offer an authentic experience to its guests. Some hotels emphasize prestige and luxury, while others focus on sincerity and warmth. The common point of all these values is the maximization of customer satisfaction by offering premium service to customers. Customer experience platforms can help hotels offer top-quality service by customizing the customer experience. This will contribute greatly in the branding efforts of the hotel, and also enable the creation and growth of a loyal customer group by increasing customer satisfaction.

Can customer experience platforms be used in all types of hotels?

Every hotel wants to offer an authentic experience to its guests. Some hotels emphasize prestige and luxury, while others focus on sincerity and warmth. The common point of all these values is the maximization of customer satisfaction by offering premium service to customers. Customer experience platforms can help hotels offer top-quality service by customizing the customer experience. This will contribute greatly in the branding efforts of the hotel, and also enable the creation and growth of a loyal customer group by increasing customer satisfaction.

Meet Protel’s in-room technology solution for hotels which digitalizes customer welcoming and informing processes:

Meet Protel’s in-room technology solution for hotels which digitalizes customer welcoming and informing processes:

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