Yaşmak Hotel Collection explains operational management beyond the confines of the venue with OPERA Cloud.
Yaşmak Hotels has been maintaining its presence in the industry since 1955. Currently, we have 5 hotels, one of which is under renovation. While 3 of our hotels continue as boutique hotels, we also have a 4-star city hotel. Excluding the hotel currently undergoing renovation, we have approximately 200 rooms across our hotels, each of which, as boutique hotels, actually has its own theme.
"Protel's rich reporting network and detailed management reports increase our operational efficiency by offering instant intervention opportunities. We can access summary reports via phone and receive instant feedback."
Sevilay Duru
General ManagerWe were thinking about how we can save time for our guests and handle their check-in or check-out processes. This is where we reached, perhaps the final point for today, Protel. We entered a system called Cloud. The system called Cloud is a whole different world. Actually, you can provide service from your phone, tablet, computer, laptop, America, I don't know, Fethiye, Izmir, from everywhere. All our hotels transitioned to Protel simultaneously. Moreover, along with the hotel program of the program itself, reservation modules, or more check-in, check-out, invoicing, etc., processes, we also experienced a transition process with the integrations we use with our other programs.
What changed with Protel solutions?
Yaşmak Hotel Collection provided its guests with a faster check-in, check-out, and invoicing process, offering a more comfortable experience with Protel solutions. By adding guest data to the system, they personalized their services and instantly informed the housekeeping teams. Additionally, thanks to the mobility and flexibility provided by OPERA Cloud, they started to manage their operations from anywhere, providing faster and more efficient service to their guests.
