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Support

Premium Support by Protel

Your 24/7 Support Team

Premium Support by Protel

Your 24/7 Support Team

Why Protel Support?

Protel, the market leader for the past 30 years, is a hospitality technology solutions provider with a wide variety of products and services. A successful local partner and representative of 3rd party software providers, the company also provides high quality support and maintenance services with its expert team. Producing and designing a variety of cutting edge products ourselves, we have also come to believe that our relationship with our customers needs to go beyond a simple “sale” process. Therefore, we continuously invest heavily in our support team to offer the best possible service for our customers and keep their businesses running smoothly.

Software & Hardware Support

  • Oracle Hospitality MICROS
  • Oracle Hospitality Simphony POS
  • Oracle Hospitality Opera PMS
  • Oracle Hospitality Suite8 PMS
  • Oracle Hospitality Materials Control

Software & Hardware Support

  • Oracle Hospitality MICROS
  • Oracle Hospitality Simphony POS
  • Oracle Hospitality Opera PMS
  • Oracle Hospitality Suite8 PMS
  • Oracle Hospitality Materials Control

How is Protel Premium Support Different?

Technology Infrastructure

Protel’s call center is equipped with Avaya phones along with advanced call center hardware and integrated CRM systems. This strong infrastructure enables the support team to follow-up and track all conversations (previous and current), ensuring all cases are solved efficiently.

Security

Protel takes all necessary measures to protect the its customer database and the data flow of its customers. For remote access, Protel uses the BOMGAR high-security remote access system for maximum security. All team members are vetted and full-time employees of Protel.

Qualified Workforce

Protel manages its tech support and call center business with its own specialized workforce. Thus it makes sure that all the agents are fully trained and up-to-date on all software and services on a continuous basis.

Workload

Protel engages an extended workforce that is able to efficiently handle the workload at a high service quality offering live and remote support as needed in addition to on-site support.

How is Protel Premium Support Different?

Technology Infrastructure

Protel’s call center is equipped with Avaya phones along with advanced call center hardware and integrated CRM systems. This strong infrastructure enables the support team to follow-up and track all conversations (previous and current), ensuring all cases are solved efficiently.

Security

Protel takes all necessary measures to protect the its customer database and the data flow of its customers. For remote access, Protel uses the BOMGAR high-security remote access system for maximum security. All team members are vetted and full-time employees of Protel.

Qualified Workforce

Protel manages its tech support and call center business with its own specialized workforce. Thus it makes sure that all the agents are fully trained and up-to-date on all software and services on a continuous basis.

Workload

Protel engages an extended workforce that is able to efficiently handle the workload at a high service quality offering live and remote support as needed in addition to on-site support.

Protel Support – Your 24/7 Support Team

Software and hardware malfunctions lead to business failure and/or customer dissatisfaction, which means loss of customers and money.


Protel Support team provides a top-notch support service, whenever and where ever you need it. For more information, please fill in the contact form.

Name Surname

Company

E-Mail

Phone

Protel Support – Your 24/7 Support Team

Software and hardware malfunctions lead to business failure and/or customer dissatisfaction, which means loss of customers and money.


Protel Support team provides a top-notch support service, whenever and where ever you need it. For more information, please fill in the contact form.

Name Surname

Company

E-Mail

Phone