Ahura Restaurant

Ahura Restaurant explains the transition to MICROS Simphony Cloud.

We have turned it into a place where people can sit comfortably, come with their family, sit with their friend, spouse, or buddy. We play the piano every day.

Lara has a different atmosphere. Lara's customers are more demanding, their expectations are very high. This is actually a risk. Not everyone can come here and establish a business, run it. Establishing and running a business here requires serious effort and serious awareness, self-confidence. We are trying to provide that.

The biggest handicap of our restaurant is that the receipt doesn't print. The waiter writes down the order, but it doesn't show up below; you have to keep track of whether it printed or not. This is a common thing in systems. We have never experienced this. ... I think the best part is the customer service. When we have an issue, I can solve it by calling directly. I think this is the biggest advantage. I know that in other places, it's not as fast, and there isn't always someone on the other side ready to solve your problem.

We work with tablets. When the waiter goes to take an order, they must write it down — on paper or keep it in mind. There can be handicaps here. Or there might be a note: for example, without onions, less oil. The waiter can forget to write these down; until they go to the computer, whether it's 2 meters away or 10 meters, it doesn't change at all. We manage this situation like this — thanks to Protel, of course: The waiter can directly write everything from the tablet at the table, reducing this error to zero. The dialogue with the customer is not interrupted at that moment.

What changed with Protel solutions?

I already talk about these advantages to everyone around me, especially to these customer service friends, those who help us in the system, immediate interventions when there is a problem, technical support coming here when there is an issue with our tablet — these are very important things. You don't have to wait a week or 10 days like in other places. Because in a restaurant, it needs to be resolved quickly. Protel is very helpful in this regard. Of course, I recommend it to people around me, I think there is no one who doesn't know about it.