Reservation management & order tracking program Check and Place ensures guaranteed reservations

Check and Place is a cloud-based reservation management system that enables restaurants to manage table reservations digitally. Guests can easily make reservations through the website or social media accounts of restaurants using Check and Place. Businesses can optimize table arrangements, store guest information, and track reservation history. Check and Place enhances operational efficiency for restaurants and transforms platforms like Google, Instagram, Michelin Guide, and Tripadvisor into reservation channels.

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Reservation management & order tracking program Check and Place ensures guaranteed reservations

Cloud-based reservation management on a single screen

Check and Place sends the reservations taken in integration with restaurant management systems such as Simphony POS and pre-payment information to the restaurant software. Thanks to the strong integration capability with restaurant management systems, processes such as table placement and guest management become easier. With its cloud structure, restaurant staff and managers can quickly manage reservation details from all mobile devices.

Cloud-based reservation management on a single screen
Advanced Reporting, Rich Reservation, and Guest Analysis

Advanced Reporting, Rich Reservation, and Guest Analysis

Check and Place helps restaurants generate rich insights about their guests. Data such as the most consumed item by guests, the average group size for reservations, the average spending per visit, allergen and special day information, expenditure amounts, and frequency of restaurant visits are stored by Check and Place. Managers can seize the opportunity to offer their guests a more personalized experience by analyzing this valuable data stored by Check and Place. These data-driven analyses enable restaurants to make strategic decisions for greater success and profitability, effectively manage their costs.

Accept reservations through social media, inform guests via email and SMS

Check and Place adds the "Reserve a Table" option to your business's profile pages on Google, Instagram, Michelin Guide, and Tripadvisor channels. Thanks to these buttons integrated into social media, guests can complete their reservations in seconds. The easy user experience leads to a quick increase in restaurant bookings and revenue.

Advance Payment Management

Advance Payment Management

During the reservation process, prepayment or authorization guarantees the reservation, reducing cancellations.

Compatibility with Smart Devices

Compatibility with Smart Devices

It is cloud-based, compatible with Android tablets and web-based devices.

Single Screen Table Management

Single Screen Table Management

Floor plan and table assignment operations are done on a single screen.

Waiting List Feature

Waiting List Feature

Cancelled reservations are quickly filled with the waiting list feature.

Data on a single screen

Data on a single screen

It can be integrated with Simphony POS, consolidating all reservation and sales data of the business on a single screen.

Data Synchronization

Data Synchronization

Hotels can be integrated into PMS systems, allowing customers' table and room numbers to be matched.

Book with Check and Place, make a reservation even while you sleep, confirm via WhatsApp!

With Check and Place, you can take reservations at any time of the day, even when your restaurant is closed or while you are sleeping. Restaurants can communicate the details of reservations made through Check and Place to their guests via WhatsApp and receive confirmation. This way, the risk of no-shows is minimized, and they can increase table occupancy rates and revenue.

Priority reservation management

Priority reservation management

Check and Place's request evaluation feature allows managers to prioritize reservations in order to manage them effectively.

Trustworthy Customer List

Trustworthy Customer List

With the blacklisting feature, they can identify guests who frequently cancel reservations.

Data-driven capacity management

Data-driven capacity management

Restaurants can enhance their capacity and personalized experiences they offer through real-time occupancy tracking and reservation history analysis.

All reservations on one screen

All reservations on one screen

Both online and phone reservations can be tracked through a single system.

Discover what our satisfied guests are sharing about their experience!

“We are very satisfied with the system. In the past, we used to face significant losses in checks. Now, it provides great convenience in terms of accounting, as we no longer need to manually count a pile of checks at the end of the day. With just one click on the screen, the system reports the total instantly. I believe this is the most important feature for any business.”

Safa Morgül Çengelköy Tarihi Çınaraltı

“The best part is their customer service. Whenever I have an issue, I can resolve it immediately by calling them directly. I know that in other places, this process is not that fast—you often have to wait a week or even 10 days. In a restaurant, problems need to be solved instantly, and in this regard, Protel provides tremendous support.”

Engin Konuk Ahura Restaurant

“The system allows you to create a customer profile. This way, details such as which table they prefer, their favorite dishes, and drinks are saved in the system. When a new reservation is made under the same name, this information automatically appears on the reservation agent’s screen.”

Anna Yon
And Karakan The Bank Hotel

“We operate a centralized multi-location restaurant management system through a single server. All the integrations of this structure were carried out together with Protel, and the system continues to run flawlessly. For us, Protel is like a colleague in the office—we can easily rely on their support because now, we speak the same language.”

Metin Öztürk Four Seasons Hotels İstanbul

For packages and pricing tailored to your business please contact our sales representatives.

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Ürün görseli
  • What is reservation management?
    Reservation management refers to the process of handling reservation requests for services such as dining, accommodation, or activities at businesses. This process includes managing customer requests, confirming reservations, and efficiently organizing available resources. Effective reservation management systems, such as restaurant and hotel management systems with features like automatic reminders, online reservation system integration, and payment platforms, streamline operations and enhance the guest experience.
  • How to use the restaurant reservation management system?
    After the system is integrated into the existing restaurant-hotel management system, table layout, availability, and working hours information should be entered into the system. Then, businesses can start accepting reservations from different channels such as phone, website, or social media. Since Check and Place is cloud-based, all information shared on the screens is updated instantly.
  • What are the advantages of the reservation management system?
    Reservation systems enhance the efficiency of restaurants while improving guests' experiences by providing real-time availability information. They reduce cancellation rates, provide accurate data and analysis to managers, and streamline operations with centralized management.

Frequently Asked Questions

  • What are the features of the restaurant reservation management system?

    • Multi-channel reservations: Integrates with platforms like Google, Instagram, and TripAdvisor. Accepts reservations from these channels.
    • Online reservations: Allows customers to make reservations through the restaurant's website or third-party platforms.
    • Real-time availability information: Provides instant table availability information.
    • Automatic confirmation: Sends automatic reservation confirmations via email or SMS.
    • Waitlist management: Manages the waitlist and notifies customers when a table is ready.
    • Customer profiles: Stores customer preferences and past reservation information.
    • Table management: Organizes seating arrangements and optimizes table turnover.
    • POS integration: Speeds up operations by synchronizing with the POS system.
    • Reporting and analysis: Generates reports on reservations, occupancy rates, and customer behaviors.
    • Cancellation management: Reduces no-show rates with reminders and prepayment options.

  • Who can use the reservation management system?

    Restaurant reservation management system can be used by restaurant managers, front office staff, sales and marketing teams, and event coordinators.

  • Why should Protel reservation management system be used?

    Protel reservation management solutions stand out especially with integration capabilities, 24/7 support, and cloud technology. The Protel reservation management system seamlessly integrates with hotel management systems such as POS and PMS, facilitating communication between systems. Thanks to its cloud-based infrastructure, it offers the possibility to manage reservations from anywhere without the need for local servers. In addition, Protel ensures uninterrupted operations by providing 24/7 customer support for rapid resolution of technical issues.

    Check and Place, with its conveniences, allows restaurants to discover ways to reduce the no-show rate effectively.

  • How do reservation and ordering applications affect your restaurant revenue?

    Reservation and ordering applications offer many advantages to increase the revenue of restaurant businesses. The reservation management system, Check and Place, developed specifically for restaurants, allows direct reservations not limited to phone requests but also through platforms such as Google, Instagram, Michelin Guide, and TripAdvisor. This helps increase occupancy rates for the business and supports acquiring new customers.

    By accepting prepayments or credit card authorizations through the system, no-show rates are significantly reduced, preventing revenue loss and facilitating planning. Through waitlist management, last-minute cancellations can be quickly accommodated. With POS integration and the ability to create customer profiles, service speeds up, and personalized service is provided to guests. For example, details like offering the same recommendation to a guest who previously preferred whiskey or paying attention to allergen warnings significantly increase basket averages and guest satisfaction.

  • Is the reservation and order tracking program easy to use?

    The restaurant reservation and ordering system Check and Place is a user-friendly application. Its cloud-based infrastructure allows both restaurant staff and managers to easily access the system anytime, anywhere. Seating plans and table status are displayed in a simple way on a single screen, and table management can be easily done from a tablet or phone thanks to the mobile-friendly interface. Since the system integrates with MICROS Simphony POS and payment solutions, processes such as instant pre-payment or managing cancellations can be easily handled from a single panel. Sending automatic reservation confirmations via email, SMS, or WhatsApp contributes to reducing the risk of no-shows. The system's feature of analyzing reservation history and creating a blacklist allows the business to identify and filter out customers who could cause problems in advance. With Protel's 24/7 support service, any potential issues can be resolved without disrupting the flow of your business. 

     

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