Protel Support Center

Protel support team is one of Turkey's most experienced teams in tourism infrastructure software. Protel Support aims to reach a solution as soon as possible by providing remote access, phone, or on-site support services depending on the scope of the issue. With the state-of-the-art security infrastructure of Protel Support services, your business is protected against all kinds of security vulnerabilities, allowing you to get rid of problems without interruption. Protel provides support services for software and hardware listed below, including Oracle Hospitality products.

Support Form
Protel Support Center
Protel Support Center görseli

What Do We Provide
Support For?

Software issues and device malfunctions can halt your operations,
leading to customer dissatisfaction. This ultimately means losing both customers and revenue.

Software and Hardware Support
Oracle Hospitality MICROS
Oracle Hospitality Simphony POS
Oracle Hospitality Opera PMS
Oracle Hospitality Suite8 PMS
Oracle Hospitality Materials Control

What Sets Protel's Support Service Apart?

With its industry expertise and solution-oriented approach, Protel provides uninterrupted support for hotel and restaurant management software. Its 24/7 accessible technical support team and tailored solutions ensure businesses operate efficiently and seamlessly.

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Technological Infrastructure

Thanks to the latest Avaya PBX infrastructure and strong integration with Microsoft Dynamics CRM, Protel Call Center offers superior service to customers not only via phone but across all alternative channels.

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Information Security

Protel takes all necessary measures to ensure the security of customer data and the information flow during support services. For remote support cases, the high-security BOMGAR access system is used.

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Qualified Workforce

Protel manages its technological support and call center services through superior human resource processes, ensuring complete and thorough training so our experts remain highly competent in their fields.

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Knowledge and Experience

With 30 years of expertise and experience, Protel not only collaborates with global leaders in hospitality technologies but also provides its own solutions developed through years of industry knowledge.

With its superior service approach and 24/7 dedicated team,Protel is by your side whenever you need it.

For more detailed information about our support services, fill out the form and enjoy peace of mind.

Support Form

Let us call you for more details