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Spa and Sport Center Solutions

Protel provides the best technological
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Prepare your business for the future.

Spa and sports centers are places with opposing requirements While sports centers evoke dynamism, spas emphasize tranquility and stability. The customers for these two businesses are therefore different to each other. Both of these businesses, and the customers that prefer them have some needs and expectations. Furthermore, despite all these contradictions, most of the needs of these businesses and customers coincide. Protel is working to identify and offer solutions aimed at the management needs of both the spa centers and sports centers.

Prepare your business for the future.

Spa and sports centers are places with opposing requirements While sports centers evoke dynamism, spas emphasize tranquility and stability. The customers for these two businesses are therefore different to each other. Both of these businesses, and the customers that prefer them have some needs and expectations. Furthermore, despite all these contradictions, most of the needs of these businesses and customers coincide. Protel is working to identify and offer solutions aimed at the management needs of both the spa centers and sports centers.

Prepare your business for the future.

Spa and sports centers are places with opposing requirements While sports centers evoke dynamism, spas emphasize tranquility and stability. The customers for these two businesses are therefore different to each other. Both of these businesses, and the customers that prefer them have some needs and expectations. Furthermore, despite all these contradictions, most of the needs of these businesses and customers coincide. Protel is working to identify and offer solutions aimed at the management needs of both the spa centers and sports centers.

You may access the software solutions
we offer for
spa and sports center businesses from the menu below:

You may access the software solutions
we offer for
spa and sports center businesses from the menu below:

You may access the software solutions
we offer for
spa and sports center businesses from the menu below:

What are the needs of spa and sports centers?

Considering the services offered at spa and sports centers, the most critical factors that must be taken into account are probably trust and privacy. To understand why trust and privacy are so crucial in these businesses, it is necessary to review the way these facilities are used as well as their processes. When a customer comes to such a business, he/she changes his/her clothes first and leaves some personal belongings in a place allocated to him/her, preferably a locker. During the time he/she receives service, he/she cannot keep an eye on these belongings. This gives rise to a security concern.

 

In addition to security concerns, there is also a privacy concern. This situation is also directly related to security. People feel uneasy in a place where they don’t feel secure as they are not able to use the facility comfortably in a place where they feel anxious. It is, therefore, necessary for both of these facilities to both appear to be and to actually be, very secure and respectful to privacy.

 

Apart from the need for security, services must also be highly efficient and be implemented without any problems. Even though the atmosphere and purpose of spa and sports centers are different, the reasons for people coming to these facilities are almost the same. It is generally a desire to get rid of the stress and walk away from the issues that are bothering their minds on a day to day basis. Of course, these are not the only reasons, but it is mostly the case.

 

The patience and tolerance of people who want to get rid of stress and walk away from the issues that are bothering them will be minimal. Therefore, when spa and sports centers that position themselves as “life centers” are reviewed, it will be seen that prestige, excellence, and luxury are the most critical factors. This is why such efforts are made to associate these businesses with luxury. It is therefore essential to organize and track reservations and supplies. Protel’s Reservation Assistant and Club Assistant reservation management systems have the capabilities and features to help you offer a constant and high level of service to your customers while always keeping the customer satisfaction at a high level.

What are the factors that affect security in spa and sports centers?

Security efforts and perception starts in the dressing rooms at spa and sports centers. In areas where customers change their clothes, take a shower and rest, there must be no worrying signs or factors that will cause the guest to become concerned. The first step to enable this is the access inspection.
Access inspection refers to the restriction of the access of customers and staff in the business to all kinds of access points such as entry-exit and closets. Similar to those offered by the firm Gantner, systems such as electronic closet locks, turnstile systems, and entry-exit inspection systems are instrumental in regulating access in spa and sports centers. Combining security with technology indirectly serves the excellence perception that is required by spas and sports centers.

How is the excellence perception created at spa and sports centers?

To answer this question, it is enough to consider the most basic and primary factors that affect human psychology. Nobody wants to wait in a place where he/she expects to be able to relax because of poorly organized reservations, or receive incomplete service because of missing materials, or be asked to be tolerant of any other problems. Therefore, all reservations must be well-organized, and staff, elements, and other requirements must be arranged accordingly. To enable all of this, a reservation management system such as Reservation Assistant or Club Assistant is required which has modules with various functions that can be added to the central system following these skills and increasing needs of the facility. Having such a technological solution will create customer satisfaction and maximize the business efficiency with the management of the processes from a central system.

 

Naturally, a horizontal arrangement of reservations and security are not the only needs of spa and sports centers. When being designed for the available state and the future of business, this type of system must be created and implemented by a professional team. Also, the emergence of problems or failures is natural in this system, as is the case with any human-made system. The most significant problem in these facilities is not the emergence of failures or issues, but the inability to eliminate them as soon as possible. Therefore, provision of a specialist and qualified support service from a professional firm like Protel is highly critical regarding sustainable excellence.