POS|Protel|Profinans - 7X24 Support

7x24 Support Channels

The know-how and technical formation of our support specialists are planned so as to maximize the level of communication and accessibility. Being aware of the importance of operational continuity for the hospitality industry, the principle of "being accessible whenever needed and serving our customers with the right solution" forms the basis for our services policy. Our all year round 7x24 support adds a continuity and uninterrupted usage guarantee on top of the Fidelio superiority.

Emergency Support in Work Hours (09:00-18:00, Monday-Friday)
During work hours, you can reach us at our call center support lines without first opening a case, in emergency situations such as system shut downs, error messages and other set-backs to your operation. Your case will be opened by our support specialist who gets your call.

Emergency Support out of Work Hours (18:00 - 09:00, weekends and official holidays)
Out of work hours, you can reach us through our mobile on-duty lines in emergency situations such as system shut downs, error messages and other set-backs to your operation. Your case will be opened by our support specialist who gets your call.

		E-SUPPORT	CALL CENTER		EMERGENCY SUPPORT OUTSIDE WORK HOURS
		The case entries are evaluaed during work hours. Case entries can be created 24 hours a day.	During work days (Monday-Friday) and between work hours (09:00-18:00)		Between 18:00 - 09:00 on work days, during weekends and offical holidays.
Product		Support	Telephone	Extension	Telephone
Fidelio Products	Fidelio Suite6 - Suite7	http://cwa.protel.com.tr	0 212 355 00 35	1	0 532 211 92 78/79
	Fidelio Suite8			2	0 532 432 39 79
	Fidelio OPERA			3	0 533 683 78 39
	MC - F&B			4	0 532 322 53 58
MICROS Products	MICROS 9700	http://cwa.pos-micros.com	0 212 355 00 55	1	0 532 241 35 58
	MICROS 3700			2	0 532 234 55 59 0 533 484 78 10
	Possible			3	0 532 322 02 55
	MICROS PM			5	0 533 490 02 89
TAC Products	Reservation Assistant	http://cwa.pos-micros.com	0 212 355 00 55	4	0 533 202 17 77
System	Systems and Interfaces	http://cwa.protel.com.tr	0 212 355 00 35	5	0 532 322 02 50 0 532 432 39 78
Back Office Products	Netsis Portal	http://cwa.profinans.com.tr	0 212 355 00 45	2	0 533 664 68 08 *
	Logo Portal			3	0 533 731 40 01 *
	Qualis			4	0 533 710 89 21 *
* Outside work hours support in weekdays for Back office products is given between 18:00 - 20:00, weekends and offical holidays are between 09:00 - 20:00.

E-Support
You can enter online support requests regarding our products by opening case entries over the web. E-support enables you to provide reports about the status of your cases, track open cases, make savings from telephone and fax costs. You can also update your company and contact information so as to get full and timely information on products & services, campaigns, user tips, etc. The cases you open in the e-support system are evaluated during work hours. Please click here for detailed information about e-support.

Please click here for Fidelio Suite8 support details.
Please click here for Fidelio Suite6 & Suite7 support details.
Please click here for Fidelio OPERA support details.
Please click here for Fidelio MC & F&B modules support details.