OPERA Revenue Management Systems (ORMS) is a division of MICROS Systems, Inc. ORMS was formerly known as OPUS 2 Revenue Technologies, which was founded in 1985, and bought by MICROS in 1999. ORMS has been providing world renowned solutions and consulting services in the hospitality revenue management sector for over 20 years.
ORMS enjoys unique status as:

• A product in the OPERA and Fidelio product suites that allows us to pioneer new integration strategies that drive innovation and cost savings for you
• A separate division that allows us to focus on market needs, product research & development,
• Provison of interfaces to the dominant reservation systems

As the leading provider of revenue management solutions, ORMS has earned hundreds of customers worldwide by delivering substantial incremental revenues from existing demand. ORMS maximizes profitability by increasing 4% - 12% of revenue per available room (RevPAR). In the past, ORMS offered three different products known as TopLine™ PROFIT (TLP), TopLine™ PROFIT enterprise (TLPe), and TLP.Net.

We are pleased to announce ...
... that we now offer only one consolidated and versatile product called OPERA Revenue Management
System, which can be customized for:

• A single independent hotel as a client server system
• A big or small hotel chain, casino resort group, or a time-share resort group as a 3 tier distributed enterprise system
• A subscription based ASP configuration for all of the above

ORMS is designed to meet the needs of your establishment. No matter what the size and scope of your business operation – single site or geographically dispersed in multiple locations, limited service or multi property complexes, casinos or time-share units - we have the ideal solution for your business.

MICROS Systems, Inc. is a global multinational corporation with a healthy balance sheet. Money is continually invested back into research and development in order to make our systems leaders in the marketplace. Most importantly, MICROS has a reliable support and dealer infrastructure worldwide.

ORMS is the world’s first distributed, enterprise-class system for revenue management. ORMS’ unique capabilities offer the following to hotels, casinos and time-share units of any size and scope:

• The ability to install, run, upgrade and maintain the software and hardware centrally for small/big chains
• The ability to formulate and execute revenue management strategies locally at the property level
• A Java thin graphical user interface (GUI) that replaces the old explorer style client-server interface
• A more intuitive set of Windows style drop down menus to enhance the user experience
• Requires fewer resources, which speeds up response times

No wonder ORMS is the preferred choice of the finest hotel chains and time-share groups worldwide such as Starwood, MGM Mirage, Shell Vacations, Carlson Hotels and many more. In addition, ORMS has been tested and installed in chains with over 100,000 rooms. Hundreds of properties globally are already running on a centralised or a client-server ORMS system.

The cornerstone of ORMS enterprise is a distributed application architecture, which provides all properties within a chain with centralised revenue management and group sales for multiple properties, and simplified implementation and upgrades.

Industy Expertise Makes The Difference
ORMS’staff includes the industry's most highly qualified consultants, trainers, research scientists, software developers, and support specialists. These seasoned professionals understand the daily operations and issues that hotels/casinos/time-share units face, and use this knowledge to provide powerful end-to-end solutions to the ORMS customers.
Technology That Drives Results
ORMS solutions bring together the industry's most sophisticated tools for forecasting, analysis and rate quotation in a fully integrated easy-to-use design. ORMS solutions guide transient reservation agents and group sales managers in offering a variety of rates and dates that maximize revenue per available room. It also promotes cross-selling for casino-resort, and time-share resort and hotel chains.

ORMS seamlessly interfaces with most major PMS, CRS and S&C systems eliminating duplicate entry of data and reducing training time. At the heart of the ORMS solution is an accurate and automatic forecasting model, which continually updates the interfaced rate quoting reservation systems. Our world class systems use automatic trend recognition and historical data to dynamically forecast transient stay patterns and to optimise rates.
You Deserve the Best
We invite you to compare our solutions to other revenue management systems in the market. We are confident that you will choose an ORMS solution for its unsurpassed functionality.

ORMS offers...

• A track record of increasing RevPAR by 4% - 12% from existing demand
• An easy to use and scalable, Java based internet-enabled enterprise-class solution for hotels, casinos and time-share resorts of any size or scope. An affordable pay-as-you-go ASP solution with no additional hardware requirements is also available
• Re-forecasting and re-optimisation every hour
• The unique ability to generate multiple hurdles for various market segments, which includes, but is not limited to, stay pattern rate hurdles, GDS style hurdles and daily hurdles depending on your reservation system
• A stay pattern yieldable status, in addition to the fully yieldable and the non yieldable status assigned to rate codes in the reservation systems. This allows for effective management of last room availability and negotiated rate accounts
• Seamless distribution of yielded rates and availability to through the interfaced ORS (OPERA Central Reservation System) or to the distribution partners like the four GDS and some ADS that support Next Generation Seamless interface. In this way, yielded rates are automatically provided to the third party channels without manual entry. This eliminates substantial time and labour required for updating these channels
• Optimisation using all costs (e.g. distribution channel costs, package costs) and revenues (e.g. margins on package elements, strategic value of frequent guests) associated with a rate code configured in your reservation system
• Dynamic optimisation of rates and stay patterns, with automatic trend recognition capabilities
• A group optimiser that allows sales managers to easily quantify the benefits of group bookings
• Group booking points feature enables you to determine sales managers’ productivity, and devise an appropriate sales incentive program at the corporate or local site
• Automatic hassle-free upgrades of ORMS and ORMS.net clients without any effect on your daily operations
• Industry leading consulting and R&D staff driving ongoing feature enhancements

For more information please fill in an online enquiry form.