RES Table Management Solution is simple, easy-to-use software that seamlessly integrates customer preferences, seating capacity, and available staff, while effortlessly managing the customer’s dining experience. When combined with GSS or iCare, a total restaurant solution is now at your fingertips. Capturing time-sensitive guest demands, RES Table Management puts you in complete control from the moment the guest is greeted until the next diner is seated.

Customer Seating

• Waitlist capabilities
• Add a customer to the waitlist manually or through an integrated MICROS GSS (Guest Services Solution) database
• Provide and record estimated seating time
• Record preferences for table requests such as window view or handicap accessible
• Wait time management
• Based on preconfi gured table turn times
• Based on course timing provided by an integrated MICROS Kitchen Display System
• Customer preference
• Customer viewable waitlist available
• Customer Management
• Add customer information in customer database
• Link customer name to guest check when seated
• Page customer when table is ready via JTECH GuestAlert Pager

Table Management

• Page server when customer is seated
• Support multiple table layouts
• Large party management (combine tables)
• Manage next available table based on server sections and wait times

Reservations

• Manage table inventory by time period
• Create guest record in customer database when reservation is made
• Attach special requests to a reservation
• API integration for 3rd party web reservations
• User-friendly interface

Reporting

• Wait times by customer
• Abandonment rate, how long between seated and greeted by server, and order time
• Combined with KDS for end-to-end guest experience reporting
• Capture greet time and promise time
• Capture check closed to table ready time
• Roll-up to mymicros.net
• Table reporting – determine optimum table seating, should you have more tables of a certain size

  For more information please fill in an online enquiry form.