FIDELIO Customer Relationship Management

FIDELIO Customer Relationship Management

A satisfied guest will return. Invite him!
Sales Department Example: We have renamed this module „Customer Relationship Management“ (CRM), because the one-dimensional view on guest data is a thing of the past. Fidelio Suite8 offers a global view on your guests’ requests and needs. Does a guest always stay with you for a special event? Does he always travel alone? Booking via the company? A bank manager travelling by himself will find a copy of the Financial Times in his room upon his arrival from now on. The 8 members of a visiting sports club will find information about the city’s hottest clubs and bars, and a hobby golf-player will have the phone numbers of all golf courses in your area waiting for him. This is what we call customer service. And because you have information like this, you can send your customer an offer whenever there is something of interest to him going on in your area. This way you will be taking care of your guests all year round, even when they are not staying with you. We call that active sales. Flexible bill handling provides a fast and easy checkout.

Sales Example:
The Customer Relationship Management (CRM) module provides a global view on your guests’ preferences and needs, and therefore enables you to make individual and attractive offers, for example, when there is a special event in your area that is of interest to the guest. This way you will be providing excellent service all year round, even when a guest is not currently staying with you – a customer relationship that will be a true benefit.

FIDELIO Customer Relationship Management

Contact Data Management
Activity Calendar
Sales Department Administration

For more information please fill in an online enquiry form.