TRITON

Empowering Hotels with Technology
Today’s business and leisure travelers are sophisticated, discerning, and demanding. To cater to these requirements, hotels have to go beyond the physical attributes of location and design.
Utility, acknowledgement, proficiency, potency, precision, potentiality and performance, service, personalization, recognition, efficiency, and zero maintenance problems are the real drivers of revenue and customer loyalty.
TRITON, a product of Knowcross Solutions, was developed to address the needs of hotel managers who strive to excel on these parameters. TRITON enables them to create a self-improving process for service delivery and guest satisfaction. This it does through:

• Unified Cross-Department Tracking of Guest Requests, Complaints, and Maintenance Jobs
With TRITON, a hotel manages all guest incidents through a single hotel service center management system. Requests are entered in TRITON from any personal computer (PC), personal desktop assistant (PDA) or telephone after which the system takes over and assigns hotel staff to the job, informs the staff and follows up to ensure timely completion. TRITON uses wireless devices to send job assignments to hotel staff. At the same time, supervisors can track all staff and jobs from their PDAs or PCs

• Automatic Escalations and Personalized Alerts
When jobs aren’t completed on time, TRITON automatically alerts the managers on their mobile devices. In addition to being informed about delayed jobs, hotel managers can also set up alerts to automatically get informed when a specific situation occurs.

• Guest Interactions and Personalized Service
TRITON can automatically inform a front office manager or general manager (GM) when a VIP checks in. It can also be set up to automatically send a bottle of champagne to the VIP’s room. For frequent guests, TRITON can be used to automatically deliver specific amenities to their rooms, inform their favorite butler of their arrival, etc. TRITON allows preference analysis by maintaining a detailed history of every guest request, and the staff can easily access this information from a PDA or PC.

• Powerful Reports to Help Drive Major Improvements in Processes
TRITON is equipped with a powerful reporting module. Managers can instantly pull up reports that tell them their most frequent maintenance problems, average response times by staff or department, top guest requests, and room histories. TRITON acts as a Quality Management System and helps drive major improvements in processes. In addition to using the standard reports in the system, managers can also design their own reports and have them automatically delivered via e-mail.