The MICROS Guest Services Solution (GSS) is designed to be a single source, all-in-one guest marketing system. Implement a Frequent Diner program and track guest preferences to build a loyal following that comes back more often. Sell gift certifi cates or gift cards and easily track redemption. The MICROS GSS program helps you build loyal and repeat customers seamlessly with the MICROS 3700 Point-of-Sale system.
1) Gift Certificates / Gift Cards
Initiate an easy-to-use gift certifi cate/gift card management program. Guests can purchase and redeem gift certificates/gift cards quickly.Track liability of outstanding gift certificates.
The Prepaid Card application allows you to provide your customers with pre-paid cards, that can be charged and used for paying for their expenditures at your property. This application which can be especially helpful in providing your customers with the alternative of using a pay card to pay for their expenses in the pool or beach areas where it is not practical to carry cash.
2) Delivery/Carry Out
To increase efficiency and build a strong delivery/ carryout business, you must streamline the ordering process. The GSS Delivery/Carryout Module allows you to:
- Print address and delivery information on the POS guest check
- Store order details
- Retrieve delivery information for repeat customers
- Enter additional “notes”
- Previous order recall
- Target delivery time
- Caller ID functionality
The Caller ID feature makes it possible to recognize the calling party from his / her telephone number. Basic caller information such as adress and previous orders can be extracted from the system itself without needing recollect them from the customer.
3) Guest Loyalty
- Have multiple bonus programs active at the same time
- Implement programs to target multiple customer groups
- Easily add/edit points for guests
- Utilize restaurant branded loyalty cards for guests
- Offer instant, on-the-spot awards or next visit awards