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Table management system

TABLE MANAGEMENT SYSTEM

MICROS Table Management System is simple, easy-to-use software that seamlessly integrates customer preferences, seating capacity, and available staff, while effortlessly managing the customer’s dining experience. When combined with GSS or iCare, a total restaurant solution is now at your fingertips. Capturing time-sensitive guest demands, Table Management System puts you in complete control from the moment the guest is greeted until the next diner is seated.

TABLE MANAGEMENT SYSTEM HIGHLIGHTS

Customer Seating

Waitlist capabilities:

  • Add a customer to the waitlist manually or through an integrated MICROS GSS (Guest Services Solution) database.
  • Provide and record estimated seating time.
  • Record preferences for table requests such as window view or handicap accessible.

Wait time management:

  • Based on preconfigured table turn times.
  • Based on course timing provided by an integrated MICROS Kitchen Display System.

Customer management:

  • Add customer information in customer database.
  • Link customer name to guest check when seated.
  • Page customer when table is ready via JTECH GuestAlert Pager.
  • Customer viewable waitlist available.
  • Customer preference.

Table Management

  • Page server when customer is seated.
  • Support multiple table layouts.
  • Large party management (combine tables).
  • Manage next available table based on server sections and wait times.

Reservation Management

  • Manage table inventory by time period.
  • Create guest record in customer database when reservation is made.
  • Attach special requests to a reservation.
  • API integration for 3rd party web reservations.
  • User-friendly interface.

Reporting

  • Wait times by customer.
  • Abandonment rate, how long between seated and greeted by server, and order time.
  • Combined with KDS for end-to-end guest experience reporting.
  • Capture greet time and promise time.
  • Capture check closed to table ready time.
  • Roll-up to mymicros.net
  • Table reporting – determine optimum table seating, should you have more tables of a certain size.
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