Table management system


MICROS Table Management System is simple, easy-to-use software that seamlessly integrates customer preferences, seating capacity, and available staff, while effortlessly managing the customer’s dining experience. When combined with GSS or iCare, a total restaurant solution is now at your fingertips. Capturing time-sensitive guest demands, Table Management System puts you in complete control from the moment the guest is greeted until the next diner is seated.


Customer Seating

Waitlist capabilities:

  • Add a customer to the waitlist manually or through an integrated MICROS GSS (Guest Services Solution) database.
  • Provide and record estimated seating time.
  • Record preferences for table requests such as window view or handicap accessible.

Wait time management:

  • Based on preconfigured table turn times.
  • Based on course timing provided by an integrated MICROS Kitchen Display System.

Customer management:

  • Add customer information in customer database.
  • Link customer name to guest check when seated.
  • Page customer when table is ready via JTECH GuestAlert Pager.
  • Customer viewable waitlist available.
  • Customer preference.

Table Management

  • Page server when customer is seated.
  • Support multiple table layouts.
  • Large party management (combine tables).
  • Manage next available table based on server sections and wait times.

Reservation Management

  • Manage table inventory by time period.
  • Create guest record in customer database when reservation is made.
  • Attach special requests to a reservation.
  • API integration for 3rd party web reservations.
  • User-friendly interface.


  • Wait times by customer.
  • Abandonment rate, how long between seated and greeted by server, and order time.
  • Combined with KDS for end-to-end guest experience reporting.
  • Capture greet time and promise time.
  • Capture check closed to table ready time.
  • Roll-up to
  • Table reporting – determine optimum table seating, should you have more tables of a certain size.