SUPPORT
Protel E-Support

E - SUPPORT

You can enter online support requests regarding our products  by opening case entries over the web. E-support enables you to provide reports about the status of your cases, track open cases, make savings from telephone and fax costs. You can also update your company and contact information so as to get full and timely information on products & services, campaigns, user tips, etc. The cases you open in the e-support system are evaluated during work hours.

Using our CRM Web Access (CWA) e-support you can: 

  • Open case entries online through our web site and add files to the entry,
  • Track the open cases through your staff authorized to get support services,
  • Report open & closed cases and track the responses of our support specialists,
  • Make savings on your support-related telephone / fax communication,
  • Update company and contact information so as to get full and timely information on products & services, campaigns, user tips, etc.
  • Define your staff who is authorized to get support services,
  • Track your products and licenses registered on our support system,
  • Follow-up with announcements and news in the Messages section.
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