Support
Protel Accompanies With Business Partners Via 7x24 Support Service
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7X24 Support

You can contact us whenever you need

7X24 Support

You can contact us whenever you need.

The know-how and technical formation of our support specialists are planned so as to maximize the level of communication and accessibility. Being aware of the importance of operational continuity for the hospitality industry, the principle of “being accessible whenever needed and  serving our customers with the right solution” forms the basis for our services policy. Our all year round 7×24 support adds a continuity and uninterrupted usage guarantee on top of the Fidelio superiority.

Emergency Support in Work Hours (09:00-18:00, Monday-Friday)

During work hours, you can reach us at our call center support lines without first opening a case, in emergency situations such as system shut downs, error messages and other set-backs to your operation. Your case will be opened by our support specialist who gets your call.

Emergency Support out of Work Hours (18:00 – 09:00, weekends and official holidays)

Out of work hours, you can reach us in emergency situations such as system shut downs, error messages and other set-backs to your operation. Your case will be opened by our support specialist who gets your call.